Service terms

Who provides the service

My Pothole Claim is an independent UK service operated by Charlie Miller, trading as My Pothole Claim. Contact: hello@trustedbyspot.com.

We are not a council, highway authority, insurer, solicitor or government service.

What you buy

One £9.99 payment buys preparation of one personalised digital pothole vehicle-damage claim pack for the incident you record. It includes a factual incident statement, loss schedule, evidence index, covering text and official road-authority submission guidance. There is no subscription.

The service handles vehicle and other property damage only. It does not handle personal injury, represent you, submit a claim for you, assess liability or guarantee compensation.

Order and delivery

Before payment you can review the main details, price and service limits. A contract is formed when Stripe confirms payment. We begin preparing the personalised pack immediately at your express request. Delivery occurs when the pack becomes available to download. Keep the purchase-and-service record included in the PDF.

Stripe processes the payment. Your bank statement will show SPOT UK * POTHOLECLAIM, the descriptor used by our shared payment account.

Cancellation and refunds

At checkout you expressly request immediate preparation and acknowledge that the 14-day cancellation right ends once the personalised digital service has been fully supplied. If you cancel before full supply, any refund may be reduced to reflect work already performed where the law permits.

If payment is taken but the pack is not supplied, is materially faulty, or the service is not performed with reasonable care and skill, contact us. We will repair or re-supply the service where appropriate or provide the refund or price reduction required by law. These terms do not limit your statutory consumer rights.

Your responsibilities

You must provide information you honestly believe to be accurate, review the finished pack and check the official submission route before sending it. Do not put yourself at risk to collect photographs and never enter a live motorway carriageway.

Authority responsibilities and procedures can change. A location match is guidance, not a legal determination that the named body is liable.

Limits and legal rights

We are responsible for foreseeable loss caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for a council rejecting a claim, a customer supplying inaccurate information, or an authority changing its procedure after our stated review date.

Nothing excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence. Nothing removes rights under the Consumer Rights Act 2015 or other mandatory consumer law.

Support and complaints

Email hello@trustedbyspot.com with the claim reference and a clear description of the issue. We aim to acknowledge complaints within two working days and provide a substantive response within 14 days.

Applicable law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain the protection of any mandatory law and may use the courts available to you as a consumer.

Terms version: 14 August 2026.