UK vehicle damage · property claims only
Pothole damaged
your vehicle?
Work out who maintains the road, collect the right evidence and prepare a claim pack without guessing your way through council websites.
Before you start
Get safe. Then get these details.
Do not stop in a dangerous place or walk into a live road to photograph the defect.
The exact placeRoad name, postcode, direction of travel and a nearby landmark.
What happenedDate, approximate time, weather and a factual account of the impact.
The lossDamage photographs, garage report, estimate or paid invoice.
Your vehicleRegistration, make, model and any recovery or insurance details.
The part most people get wrong
The nearest council is not always responsible.
Road responsibility changes between county councils, unitary authorities, London boroughs and the strategic road networks in England, Wales and Scotland. Northern Ireland uses a central DfI Roads process.
We use the incident location and road type to identify a likely authority, show how confident that match is and link to the official procedure. You confirm the result before it enters your pack.
Read the road-responsibility guideWhat £9.99 buys
A usable claim file.
Not a promise of compensation.
You can complete every step and review your documentation readiness before paying. The one-off payment unlocks the downloadable pack and the authority submission route.
Prepare my claimIndependent information and document preparation. We are not a council, insurer, solicitor or claims-management company. We do not assess liability or guarantee payment.
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