Current route
Confirm that the incident occurred on a TfL-managed red route. Most other London roads are managed by the relevant borough.
Open the official authority guidanceEvidence commonly requested
- red route location
- date and time
- damage evidence
- repair evidence
Requirements may change and each claim is assessed individually. Photograph the defect only where it is safe and legal.
Build the pack before opening the portal
Save your incident, organise every attachment and prepare the factual statement first.
Start a Transport for London claim