MY POTHOLE CLAIMStart claim
Authority claim guide

Pothole claims: Surrey County Council

How to organise a vehicle-damage claim for roads likely maintained by Surrey County Council.

Current route

Surrey's online route requests detailed vehicle and incident records. A pothole photo is not required where obtaining one would be unsafe; describe the location accurately instead.

Open the official authority guidance

Evidence commonly requested

  • exact location and landmark
  • defect description and measurements
  • date, time and weather
  • direction of travel
  • defect photographs if safe
  • two estimates or paid invoice
  • proof of ownership
  • MOT and insurance

Requirements may change and each claim is assessed individually. Photograph the defect only where it is safe and legal.

Build the pack before opening the portal

Save your incident, organise every attachment and prepare the factual statement first.

Start a Surrey County Council claim