Authority claim guide

Pothole claims: National Highways

How to organise a vehicle-damage claim for roads likely maintained by National Highways.

Current route

National Highways manages England's motorways and major A roads. Use its Red Claims guidance for alleged vehicle damage on the strategic road network.

Open the official authority guidance

Evidence commonly requested

  • strategic road location
  • date and time
  • vehicle damage
  • financial loss evidence

Requirements may change and each claim is assessed individually. Photograph the defect only where it is safe and legal.

Build the pack before opening the portal

Save your incident, organise every attachment and prepare the factual statement first.

Start a National Highways claim